Patient satisfaction and health care quality
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چکیده
igh quality services have been shown to be directly linked to increased market share, profits and savings, and generally, service quality is also recognized as a corporate marketing and financial performance driver. Specifically, patients' quality perceptions have been shown to account for 17-27 per cent of variation in a hospital's financial measures such as earnings, net revenue and asset returns.
منابع مشابه
Effects of Patient Education Program on the Quality of Nursing Care and Inpatient Satisfaction in Surgical Wards of Selected Hospitals in Isfahan, Iran
Background: The implementation of patient education within a hospital is a difficult task that plays a key role in improving and controlling diseases and providing quality healthcare services. Objective: The current study evaluated the effect of patient education on the quality of nursing care and inpatient satisfaction in surgical wards of selected hospi...
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Background and purpose: Patient safety is one of the most important indicators of primary healthcare settings. There is a direct association between patient safety culture and improvement in healthcare outcomes. Also, identifying the factors that enhance client satisfaction could be of great help in improving quality of care. This research was done to investigate patient safety culture in healt...
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Background: The emergency department (ED) is considered to act as a gate keeper of treatment for patients. Thereby, EDs must achieve customer satisfaction by providing quality services. Patient satisfaction and experiences are important parts of health care quality, but patient expectations are seldom included in quality assessments. Materials and Methods: The objective of this study was to ...
متن کاملPatient-Physician Communicative Patterns, Physicians’ Job Satisfaction, and Patients’ Satisfaction: The Case of a Hospital in Isfahan
Abstract Background and purpose:Now-a-days, patient satisfaction is increasingly receiving the attention of health-service providers, which is a necessary step to enhance the quality of health services. The present study aimed at exploring patient-physician communicative patterns, physicians’ job satisfaction, and patients’ satisfaction at Isfahan, Iran. Materials and Methods:This s...
متن کاملExplaining the Concept of Ethics in Home Health Care Nursing: Content Analysis
Introduction: Adherence of home care nurses to ethics in care, while improving the quality of nursing care, also improves patient satisfaction. Therefore, nurses must have ethical in care competency. The purpose of this study is to explain of ethical competency in care at home. Methods: The qualitative content analysis study is conventional that was conducted in home health care centers in Tehr...
متن کاملThe satisfaction of hospitalized patients with the quality of nursing care in the internal departments of medical education centers of Tabriz University of Medical Sciences
Background & Aim: Today, health care systems are focused on the patient. The level of patient satisfaction with the quality of nursing care received is one of the main components of quality management in the hospital system. This study aimed to determine the satisfaction of inpatients with the quality of nursing care in the internal wards in medical training centers affiliated with Tabriz Unive...
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